Plans & SLAs

Plans are for delivery guarantees, throughput limits, support response, and SLA. Imagery pricing is pay-as-you-go (credits + automatic discounts) on every plan.

What plans change

Pick the plan that matches how hard you’ll use the API and what response/SLA you need.

Throughput limits
Requests/sec and concurrency caps (how fast you can download data.
Support & SLA
Response times plus uptime/timeliness/quality commitments (where included).
Team & delivery features
More users, S3 pushing/SSO, and enterprise add-ons.

What plans don’t change

Data pricing is driven by your usage — not your plan.

Pay-as-you-go credits
Same EUR credit pricing across plans.
Progressive spend-tier discounts
Effective €/km² drops as monthly spend increases.
Tiles for contiguous AOIs
Lower “billable km²” for large contiguous coverage.

Looking for data prices?

Go to pricing estimate →See discounts →

Subscription plans

Pick the plan by how many people need access, how fast you need delivery, and whether you need SLA. If you’re unsure, start on Free/Starter and upgrade when you hit throughput or support limits.

Start here

Free

0 €

/month

Features

Order creation
API & dashboard access
Polygon & tile ordering

Usage

Pay-as-you-go with order credits

Usage-based discount

Monthly spend	Stratus-2	Nimbus	Cumulus
€0.00 – €1,000.00	€0.20/km²	€0.10/km²	€0.50/km²
€1,000.00 – €3,000.00	€0.07/km²	€0.08/km²	€0.46/km²
€3,000.00 – €12,000.00	€0.04/km²	€0.05/km²	€0.44/km²
€12,000.00 – €50,000.00	€0.03/km²	€0.03/km²	€0.43/km²
€50,000.00 – ∞	€0.02/km²	€0.02/km²	€0.42/km²

Requests per second1 req/s
Concurrent requests1

Support

Community docs
No SLA

No credit card to sign up (required for top-ups)

Get started free

Popular

Starter

50 €

/month

Features

Order creation
API & dashboard access
Polygon & tile ordering

Usage

Pay-as-you-go with order credits

Usage-based discount

Monthly spend	Stratus-2	Nimbus	Cumulus
€0.00 – €1,000.00	€0.20/km²	€0.10/km²	€0.50/km²
€1,000.00 – €3,000.00	€0.07/km²	€0.08/km²	€0.46/km²
€3,000.00 – €12,000.00	€0.04/km²	€0.05/km²	€0.44/km²
€12,000.00 – €50,000.00	€0.03/km²	€0.03/km²	€0.43/km²
€50,000.00 – ∞	€0.02/km²	€0.02/km²	€0.42/km²

Requests per second4 req/s
Concurrent requests4

Support

Email support
4 business-day response
SLA — Uptime
This plan includes the following SLA commitments:
Uptime: 97% uptime. Monthly availability target Credits scale if below thresholds; request within 30 days with logs.
See the full SLA for remedies, exclusions, and claim process.

Upgrade to Starter

Growth

250 €

/month

Features

Order creation
API & dashboard access
Polygon & tile ordering
Up to 5 users per account

Usage

Pay-as-you-go with order credits

Usage-based discount

Monthly spend	Stratus-2	Nimbus	Cumulus
€0.00 – €1,000.00	€0.20/km²	€0.10/km²	€0.50/km²
€1,000.00 – €3,000.00	€0.07/km²	€0.08/km²	€0.46/km²
€3,000.00 – €12,000.00	€0.04/km²	€0.05/km²	€0.44/km²
€12,000.00 – €50,000.00	€0.03/km²	€0.03/km²	€0.43/km²
€50,000.00 – ∞	€0.02/km²	€0.02/km²	€0.42/km²

Requests per second10 req/s
Concurrent requests10

Support

Email support
3 business-day response
Guided onboarding (1 hour)
SLA — Uptime
This plan includes the following SLA commitments:
Uptime: 98% uptime. Monthly availability target. Credits per SLA if below thresholds; submit claim within 30 days.
See the full SLA for remedies, exclusions, and claim process.

Upgrade to Growth

Business

500 €

/month

Features

Order creation
API & dashboard access
Polygon & tile ordering
Up to 10 users per account
Automatic S3 pushing

Usage

Pay-as-you-go with order credits

Usage-based discount

Monthly spend	Stratus-2	Nimbus	Cumulus
€0.00 – €1,000.00	€0.20/km²	€0.10/km²	€0.50/km²
€1,000.00 – €3,000.00	€0.07/km²	€0.08/km²	€0.46/km²
€3,000.00 – €12,000.00	€0.04/km²	€0.05/km²	€0.44/km²
€12,000.00 – €50,000.00	€0.03/km²	€0.03/km²	€0.43/km²
€50,000.00 – ∞	€0.02/km²	€0.02/km²	€0.42/km²

Requests per second20 req/s
Concurrent requests20

Support

Email & chat support
2 business-day response
Guided onboarding (1 hour)
SLA — Uptime, Timeliness, Quality
This plan includes the following SLA commitments:
Uptime: 99% uptime. Monthly availability target. Credits per SLA if below thresholds; submit claim within 30 days.
Timeliness: Next-day by 10:00 CET. New cloud-free updates by 10:00 CET next day when inputs are received. If Original Data Providers are delayed: continue production without them after 24h (USGS/INPE/ISRO) or 7 days (Copernicus).
Quality: Reprocess on artifacts. One-time reproduction if image artifacts are found and reported within 30 days; reacquisition free if improved.
See the full SLA for remedies, exclusions, and claim process.

Upgrade to Business

Enterprise

/month

Features

Order creation priority
API & dashboard access
Polygon & tile ordering
Dedicated CSM
Unlimited users (SSO)
Automatic S3 pushing

Usage

Pay-as-you-go with order credits

Usage-based discount

Monthly spend	Stratus-2	Nimbus	Cumulus
€0.00 – €1,000.00	€0.20/km²	€0.10/km²	€0.50/km²
€1,000.00 – €3,000.00	€0.07/km²	€0.08/km²	€0.46/km²
€3,000.00 – €12,000.00	€0.04/km²	€0.05/km²	€0.44/km²
€12,000.00 – €50,000.00	€0.03/km²	€0.03/km²	€0.43/km²
€50,000.00 – ∞	€0.02/km²	€0.02/km²	€0.42/km²

Requests per second100 req/s
Concurrent requests100

Support

Slack, phone, chat & email
1 business-day response
Dedicated CSM
SLA — Uptime, Timeliness, Quality
This plan includes the following SLA commitments:
Uptime: 99.9% uptime. Enterprise availability target with credits per SLA; claims within 30 days.
Timeliness: Next-day by 10:00 CET. Same timeliness commitment and provider-delay policy as Business.
Quality: Reprocess on artifacts. One-time reproduction & free reacquisition if improved; report within 30 days.
See the full SLA for remedies, exclusions, and claim process.

Contact Sales